Refund and returns policy
At The Wonky Jewellery Company, we take great pride in crafting high-quality, unique handmade jewellery. We want you to be completely happy with your purchase, but we understand that sometimes things don’t work out. Please read our returns policy below to ensure a smooth return process.
1. Returns Period
We offer a 14-day return window for all handmade jewellery purchases from the date of delivery. If for any reason you are not completely satisfied with your jewellery, you can return it for a full refund or exchange.
2. Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be in its original, unworn condition.
- The item must be returned in its original packaging, with all accessories and tags.
- The jewellery must not have been altered, resized, or damaged after delivery.
3. Non-Returnable Items
We are unable to offer returns on personalised items (including those that have been engraved, resized, or custom-made). If an item of jewellery, such as earrings, have been worn, we are unable to offer a return on these due to hygiene reasons.
4. How to Return Your Jewellery
To initiate a return, please contact us at lou@thewonkyjewellerycompany.co.uk within 14 days of receiving your order. Once we confirm your return, we will provide you with a return address and instructions.
5. Return Shipping Costs
You are responsible for the return shipping costs, unless the item is faulty or incorrectly sent. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
6. Refund Process
Once we receive your returned item and verify that it meets our return conditions, we will process your refund. Refunds will be issued to the original method of payment within 5-7 working days.
7. Faulty or Damaged Items
If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a full refund or replacement, including return postage at no extra cost to you.
8. Exchanges
We are happy to offer exchanges for items of equal value. Please follow the returns process and let us know the item you would like in exchange.
9. Contact Us
If you have any questions regarding our returns policy, please do not hesitate to get in touch with us at lou@thewonkyjewellerycompany.co.uk
Thank you for shopping with The Wonky Jewellery Company!